Frequently Asked Questions
Here are some of our most frequently asked questions. We hope they'll help you out. Didn’t find what you were looking for? Contact us here.
General Questions
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to us via E-Mail, Instagram or through our contact form.
We from TUFTING GOODS offer worldwide shipping!
Please check shipping times and shipping rates.
We're trying to ship your order as fast as possible! Usually it takes 1-2 business days.
Shipping times (business days):
EUROPE via DHL, DPD and UPS
Germany: 1-2 days
Austria: 2-3 days
France: 3-5 days
Italy: 3-5 days
Great Britain: 4-7 days
Rest of Europe: 4-7 days
OTHER COUNTRIES via UPS
USA: 4-6 days
Canada: 4-6 days
Rest of the World: 4-10 days
Shipping
We from TUFTING GOODS offer worldwide shipping!
Please check shipping times and shipping rates.
We're trying to ship your order as fast as possible! Usually it takes 1-2 business days.
Shipping times (business days):
EUROPE via DHL, DPD and UPS
Germany: 1-2 days
Austria: 2-3 days
France: 3-5 days
Italy: 3-5 days
Great Britain: 4-7 days
Rest of Europe: 4-7 days
OTHER COUNTRIES via UPS, DHL
USA: 4-6 days
Canada: 4-6 days
Rest of the World: 4-10 days
Yes, we offer Express Shipping. Please send us request here.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.
Additionally, you can track the status of your order from your "order history" section on your account.
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Payments
You can purchase on our website using a debit or credit card.
We additionnaly offer support for Paypal, Klarna, Amazon Pay, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
Returns
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The customer has to take the shipping costs
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact us via E-Mail or our contact form.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Returns are confirmed within 14 days of receiving the package at our warehouse
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return